Products /
iScan System Warranties
iScan System Warranties
| System: | iScan, iScanSQ |
|---|---|
| Technology: | BeadArray |
| Assay: | GoldenGate Genotyping Assay, Direct Hybridization Assay, Infinium DNA Analysis Assay, Whole-Genome DASL Assay |
| Applications: | DNA Sequencing, Gene Regulation Analysis, Sequencing-Based Transcriptome Analysis, SNP Discovery and Structural Variation Analysis, Custom Genotyping, Cytogenetic Analysis, Focused Genotyping, Linkage Analysis, Whole-Genome Genotyping and Copy Number Analysis, DNA-Protein Interaction Analysis (ChIP-Seq), Sequencing-Based Methylation Analysis, Small RNA Discovery and Analysis, Array-Based Transcriptome Analysis, FFPE Sample Analysis, Whole-Genome Gene Expression Analysis |
| Species: | Any |
| Contents: | Premium Extended Warranty, Plus Extended Warranty, Basic Extended Warranty, Parts Only Extended Warranty, Relocation and Recertification |
A comprehensive 12-month warranty is provided with every iScan System purchase. The warranty includes preventative maintenance service, unlimited replacement parts, emergency service calls, and regular applications training.
After the first year, Illumina offers four options to extend warranty coverage for 12 months at a time. You can choose to cover the cost of parts only, pay for additional scheduled preventative maintenance visits, or purchase the ultimate security with a comprehensive package that guarantees minimal down time and priority response, as well as unlimited parts and emergency service.
Premium, Plus, and Basic Warranties all provide full system coverage.
- Premium and Plus Warranties both provide full coverage on parts, including laser replacement, a yearly preventative maintenance visit (except LIMS), unlimited on-site emergency service calls and telephone support, and hardware and software upgrades for the covered system
- Premium coverage provides an additional maintenance visit (except LIMS), a quicker on-site response time (48-hours for Premium, 72-hours for Plus), and unlimited on-site Priority Applications Support visits for ongoing training/data analysis support (Plus includes up to five such visits)
- The Basic Warranty provides half-price on parts, including laser replacement, either a preventative maintenance visit or an on-site emergency visit every year (except LIMS), demonstrations, critical upgrades, software installations, and unlimited telephone support
- The Parts Only Warranty provides full costs of replacement parts (without labor), with, at an additional cost, onsite service (average 5-day response time)
iScan Relocation and Recertification is also available