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VeraCode Technology Warranties
| System: | BeadXpress Reader |
|---|---|
| Technology: | VeraCode |
| Assay: | VeraCode GoldenGate Methylation Assay, VeraCode Protein Assay, VeraCode GoldenGate Genotyping Assay |
| Applications: | Custom Low- to Mid-plex Genotyping, Custom Low- to Mid-plex Methylation Analysis, Custom Low- to Mid-plex Gene Expression Analysis, Protein Screening |
| Species: | Any |
Every BeadXpress Reader has a comprehensive 12-month warranty which includes a scheduled preventative maintenance service, unlimited replacement parts, and emergency service calls. After the first year, Illumina offers four options to extend warranty coverage for 12 months at a time.
Choose to cover the cost of parts only, pay for additional scheduled preventative maintenance visits, or purchase the ultimate security with a comprehensive package that guarantees minimal down time and priority response, as well as unlimited parts and emergency service.
- Premium and Plus Extended warranties both provide full coverage on parts, a yearly preventative maintenance visit, critical and non-critical upgrades, demonstrations, and applications training
- Premium coverage provides an additional maintenance visit, a faster on-site response time, unlimited web-ex access, and extended training
- Basic coverage provides half-price on parts, one preventative maintenance visit per year or one emergency on-site visit per year, critical upgrades, demonstrations, and software installations
- Parts Only Extended warranty provides full coverage for parts with a 5-day average on-site response time. Labor not included.
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Innovative technologies
At Illumina, our goal is to apply innovative technologies and revolutionary assays to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. These studies will help make the realization of personalized medicine possible. With such rapid advances in technology taking place, it is mission critical to have solutions that are not only innovative, but flexible, scalable, and complete with industry-leading support and service. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and prioritizing the needs of its customers, we strive to meet this challenge. Illumina's innovative, array-based solutions for DNA, RNA, and protein analysis serve as tools for disease research, drug development, and the development of molecular tests in the clinic.
At Illumina, our goal is to apply innovative technologies and revolutionary assays to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. These studies will help make the realization of personalized medicine possible. With such rapid advances in technology taking place, it is mission critical to have solutions that are not only innovative, but flexible, scalable, and complete with industry-leading support and service. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and prioritizing the needs of its customers, we strive to meet this challenge. Illumina's innovative, array-based solutions for DNA, RNA, and protein analysis serve as tools for disease research, drug development, and the development of molecular tests in the clinic.
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