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Customer Solutions
Illumina's Customer Solutions Team is dedicated to providing you with the resources you need to support your research. We strive to continuously exceed your expectations, so that you can maximize the impact of Illumina technology in your lab.
Scientists specializing in Illumina's technologies, scientific applications, software, and hardware systems are available even before your first system purchase.
Field Service Engineers expertly install and qualify your instrument to guarantee a fully functional system.
Field Application Scientists offer extensive training, enabling labs to quickly become proficient at generating industry-leading data quality at unparalleled throughput levels.
Technical Support Scientists are just a phone call or email away and can help you plan your project, diagnose a problem, and interpret results.
At Illumina, our goal is to apply innovative technologies and revolutionary assays to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. These studies will help make the realization of personalized medicine possible. With such rapid advances in technology taking place, it is mission critical to have solutions that are not only innovative, but flexible, scalable, and complete with industry-leading support and service. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and prioritizing the needs of its customers, we strive to meet this challenge. Illumina's innovative, array-based solutions for DNA, RNA, and protein analysis serve as tools for disease research, drug development, and the development of molecular tests in the clinic.