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Illumina Inc.
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For inquiries regarding careers at Illumina, please visit our careers site. Please note we are not able to accept resumes via email. For other general inquiries, please contact hrteam@illumina.com

Investor Relations
  • Jacquie Ross, CFA
  • Vice President, Investor Relations
  • 858.882.2172
  • ir@illumina.com
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Technical Support: 24/5 Global Operations

Americas, Asia Pacific & European, Middle East and African countries

Online tech support resources:
Browse Support Information

Customer Service

Support Phone Numbers

  Toll-Free Other
North America 800 809 4566  
Australia 1 800 775 688  
Austria 43 800006249 43 19286540
Belgium 32 80077160 32 34002973
China 400 066 5835  
Denmark 45 80820183 45 89871156
Finland 358 800918363 358 974790110
France 33 805102193 33 170770446
Germany 49 8001014940 49 8938035677
Hong Kong 800960230  
Ireland 353 1800936608 353 16950506
Italy 39 800985513 39 236003759
Japan 0800 111 5011 31 207132960
Netherlands 31 8000222493 31 207132960
New Zealand 0800 451 650  
Norway 47 800 16836 47 21939693
Singapore 1800 579 2745  
Spain 34 800300143 34 911899417
Sweden 46 200883979 46 850619671
Switzerland 41 800200442 41 565800000
Taiwan 806651752  
UK 44 8000126019 44 2073057197
All other European, Middle East, and African countries 44 1799534000  
Other Regions/Locations 858 202 4500  

Global English 24/5 Technical Support

Americas

Sunday 3:30pm – Friday 5:00pm (PT)

Asia Pacific

Monday 6:30am – Saturday 8:00am (SGT)

European, Middle East and African countries

Sunday 11:30pm – Saturday 1:00am (GMT)

Local Country Technical Support

Americas
  • Monday to Thursday, 5:00am – 6:00pm (PT)
  • Friday, 5:00am – 5:00pm (PT)
Asia Pacific
  • China: Monday to Friday, 9:00am – 5:30pm (CST)
  • Japan: Monday to Friday, 9:00am – 5:00pm (JST)
  • Sea, Anz, Ind: Monday to Friday, 6:30am – 5:30pm (SGT)
European, Middle East and African countries

Monday to Friday, 7:00am – 5:00pm (GMT)