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Illumina Contact Information


Illumina Inc. 8:00am - 6:00pm (PT)
858.202.4545 (Fax)

Propel Program
Propel Team

Human Resources
For inquiries regarding careers at Illumina,
please visit our careers site by clicking here.
Please note we are not able to accept resumes via email.
For other general inquiries, please contact

Investor Relations
Rebecca Chambers
Vice President, Investor Relations and Treasury

Public Relations

Event Sponsorship
Online Application Form

Licensing & Collaborations
E-mail contact only:

Forms and Other Contact Information

Technical Support: 24/5 Global Operations

Americas, Asia Pacific & European, Middle East and African countries

Worldwide Phone Numbers and Local Support Hours

800.809.4566 (North America)
858.202.4566 (Outside)
858.202.4766 (Fax)

Online tech support resources:
Browse support information »

Customer Service
Monday - Friday
7:00am - 5:00pm (PT)
800.809.4566 (North America)
858.202.4566 (Outside)
858.202.4766 (Fax)


Toll-free Support Phone Numbers

800.809.4566   North America
1.800.775.688   Australia
0800.296575   Austria
0800.81102   Belgium
400 635 9898   China
80882346   Denmark
0800.918363   Finland
0800.911850   France
0800.180.8994   Germany
800960230   Hong Kong
1.800.812949   Ireland
800.874909   Italy
0800 111 5011   Japan
0800.0223859   Netherlands
0800 451 650   New Zealand
800.16836   Norway
1800 579 2745   Singapore
900.812168   Spain
020790181   Sweden
0800.563118   Switzerland
00806651752   Taiwan
0800.917.0041   UK


All other European, Middle East and African countries


Other Regions/Locations


Global English 24/5 Technical Support

Sunday 3:30pm – Friday 5:00pm (PT)  
Asia Pacific
Monday 6:30am – Saturday 8:00am (SGT)  
European, Middle East and African countries
Sunday 11:30pm – Saturday 1:00am (GMT)

Local Country Technical Support

Monday to Thursday, 5:00am – 6:00pm (PT)
Friday, 5:00am – 5:00pm (PT)
Asia Pacific
China, Monday to Friday,
9:00am  – 5:30pm (CST)
Japan, Monday to Friday,
9:00am  – 5:00pm (JST)
Sea, Anz, Ind, Monday to Friday,
6:30am  – 5:30pm (SGT)
European, Middle East and African countries
Monday to Friday, 7:00am – 5:00pm (GMT)