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Illumina Contact Information



Contacts

Illumina Inc. 8:00am - 6:00pm (PT)
858.202.4500
858.202.4545 (Fax)
info@illumina.com

Propel Program
Propel Team
propel@illumina.com

Human Resources
For inquiries regarding careers at Illumina,
please visit our careers site by clicking here.
Please note we are not able to accept resumes via email.
For other general inquiries, please contact hrteam@illumina.com

Investor Relations
Jacquie Ross, CFA
Vice President, Investor Relations
858.882.2172
ir@illumina.com

Public Relations
858.882.6822
pr@illumina.com

Licensing & Collaborations
E-mail contact only:
business.development@illumina.com




Forms and Other Contact Information

Technical Support: 24/5 Global Operations

Americas, Asia Pacific & European, Middle East and African countries

Worldwide Phone Numbers and Local Support Hours

800.809.4566 (North America)
858.202.4566 (Outside)
858.202.4766 (Fax)
techsupport@illumina.com

Online tech support resources:
Browse support information »

Customer Service
Monday - Friday
7:00am - 5:00pm (PT)
800.809.4566 (North America)
858.202.4566 (Outside)
858.202.4766 (Fax)
customerservice@illumina.com

 

Support Phone Numbers

  Toll-Free Other
North America 800.809.4566
Australia 1.800.775.688
Austria 43 800006249 43 19286540
Belgium 32 80077160 32 34002973
China 400 066 5835
Denmark 45 80820183 45 89871156
Finland 358 800918363 358 974790110
France 33 805102193 33 170770446
Germany 49 8001014940 49 8938035677
Hong Kong 800960230
Ireland 353 1800936608 353 016950506
Italy 39 800985513 39 236003759
Japan 0800 111 5011 31 207132960
Netherlands 31 8000222493 31 207132960
New Zealand 0800 451 650
Norway 47 800 16836 47 21939693
Singapore 1800 579 2745
Spain 34 800300143 34 911899417
Sweden 46 200883979 46 850619671
Switzerland 41 800200442 41 565800000
Taiwan 806651752
UK 44 8000126019 44 2073057197

 

All other European, Middle East and African countries

+44.1799.534000

Other Regions/Locations

858.202.4500

Global English 24/5 Technical Support

Americas
Sunday 3:30pm – Friday 5:00pm (PT)  
Asia Pacific
Monday 6:30am – Saturday 8:00am (SGT)  
European, Middle East and African countries
Sunday 11:30pm – Saturday 1:00am (GMT)

Local Country Technical Support

Americas
Monday to Thursday, 5:00am – 6:00pm (PT)
Friday, 5:00am – 5:00pm (PT)
Asia Pacific
China, Monday to Friday,
9:00am  – 5:30pm (CST)
Japan, Monday to Friday,
9:00am  – 5:00pm (JST)
Sea, Anz, Ind, Monday to Friday,
6:30am  – 5:30pm (SGT)
European, Middle East and African countries
Monday to Friday, 7:00am – 5:00pm (GMT)