Providing peace of mind with product support you can count on

Illumina Product Care

Our Product Care team includes highly qualified field service engineers, technical applications scientists, field application scientists, system support engineers, bioinformaticians, and IT network experts. Deeply familiar with the intricacies of our systems, our team delivers accurate and expedient service and support.

You can upgrade to an Illumina Product Care Service Plan at any time during your warranty or extend coverage after your warranty. Many labs appreciate both the additional peace of mind and the fast, on-site service we offer with no hidden fees or extra costs.

Learn more about:

Product Care Plans for Every Lab

Tailored services to meet your needs. Find out which plan is right for you.

View Plans

Whether you want to maximize your investment, achieve peak performance, or minimize interruptions, we are here to help.

Service Info

Complete the online form and a member of our Instrument Service Team will contact you shortly.

Renew Your Service Contract
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