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MyIllumina FAQs

MyIllumina is our customer portal where you can track your orders, access invoices, create shipment schedules, and more.

To access MyIllumina, select "Sign in" from the top right of this page or any other on the Illumina website. The next screen will prompt you to enter your email address and password for access, or register for an account.

Once signed in, hover over your name in the top right and select "Account." The Order Management page displays.

Track your online orders via MyIllumina, our customer portal. From the Order Management page, select "Order History" under “My Orders” from the left navigation. The page will display your order history and a search bar where you can search by order number or PO/Reference number.

Access invoices for orders placed online via MyIllumina, our customer portal. From the Order Management page, select "Order History" under “My Orders” from the left navigation. A list of invoices displays in PDF format. You can click on the PDF icon to display the invoice.

Packing slips are attached in the email that you receive when Illumina ships your order.

You can select the "+ Schedule Another" option for individual items in your MyIllumina shopping cart. This duplicates the item in your cart so you can select multiple delivery dates and create a shipment schedule.

Have a custom order or quoted order that requires a shipment schedule? In these situations, download and fill out the Ship Schedule Form (66k MS Excel file). Return the form via email to customerservice@illumina.com. Note: you will be prompted to log in to access this form.

If this is your first time ordering online, or if you manually entered a new shipping address, an estimated tax amount displays by default. Our team reviews these orders and removes the tax if you are a tax-exempt organization.

Here’s how to correct your order: reply to the order confirmation email you received from Illumina Customer Service as soon as possible. Provide the corrected details in your reply.

Have a question or concern that’s not addressed here? The email address for Customer Service is customerservice@illumina.com. Visit our Contact Us page for regional Support phone numbers and hours of operation.

Visit Illumina Terms and Conditions of Sale to find terms and conditions for various types of products and services, as well as geographic locations.